1. Mandatory Documentation
For a valid Jaipur Activa Rental, the following original documents are required at pick-up:
Document 1: Original valid Driving License (to be shown).
Document 2: A secondary government ID (Aadhaar Card, Voter ID, or Passport).
Security: Your secondary ID will be held securely as a trust deposit and returned upon the safe return of the vehicle.
2. Cancellation & Refunds
Documentation Failure: If you fail to produce original documents at the time of pick-up, the booking will be canceled with no refund of the rental amount.
General Refunds: Approved refunds for eligible cancellations are processed back to the original payment source within 7–14 business days.
3. Accident & Damage Liability
In case of any damage or accident involving a JoJo Rides Jaipur vehicle:
Repair Costs: The rider is liable for the total cost of genuine spare parts and labor.
Downtime Fee: The rider must pay the daily rental tariff for each day the vehicle remains in the workshop and is unavailable for rent.
4. Insurance Policy
Minor Damages: For damages below Rs. 5,000, insurance is not claimed. The rider pays the full repair cost plus downtime.
Major Damages: The rider pays the repair estimate plus a 7-day downtime fee. If an insurance claim is successful, the recovered amount (minus depreciation) will be refunded to the rider.
5. Total Loss & Theft
Liability: In the event of theft or total loss due to rider negligence, the rider is liable for the current market value of a new vehicle, including registration and insurance costs, plus a 7-day downtime tariff.
Reimbursement: Any insurance payout received by the company will be passed on to the rider once the claim is settled.